By making a purchase you are demonstrating a clear understanding that we are selling these products as containing CBD (cannabidiol) from hemp oil. These statements have not been evaluated by the FDA and are not intended to diagnose, treat or cure any disease, always check with your physician before starting a new dietary supplement program. We are committed to complete compliance with FDA regulations and as such, because these products have not been evaluated by the FDA, we make no claims as to any benefits for products containing CBD (cannabidiol). If you decide to purchase our products, you are purchasing these products with the understanding the present status of CBD (cannabidiol) products. Please email CustomerService@hempdepotco.com if there are any issues with the product you received and we are more than happy to speak with you. If you are still wanting to return your unopened product and it is within 7 days of receiving it, please see our Returns Process below.
No RMA is needed and the customer is responsible for return shipping costs. If you have any questions about whether your product is eligible for Returns, please feel free to email us.**Please also note that we do not have a money back guarantee, as CBD does affect everyone differently. We are not able to accept back any product that has been opened or used**Returns Process:
1) Email us at CustomerService@hempdepotco.com ASAP to alert us that you will be returning your UNOPENED product within the 7-day time limit and to request the Return Shipping Address. (3147 N Century St, Colorado Springs, CO 80907)
2) Once you have shipped your product back to us – please also email the tracking number to CustomerService@hempdepotco.com so we can keep an eye out for it.
3) Once we receive your package back at our facility and can confirm it’s condition, we will then issue a refund for the unopened product and email you a confirmation. Please allow 7-10 days for the refund to post to your statement.*If you have any questions regarding our return policy please email CustomerService@hempdepotco.com.*
All Hemp Depot products purchased via retail, Your acceptance of the terms of purchase means you agree to and understand the refund policy.
Hemp Depot will only accept returns and refunds from purchases made on HempDepotCo.com. Hemp Depot will not allow returns from a purchase made in a retail store.
Hemp Depot ships all product USPS First Class within 24 hours of order being placed. Orders placed after 12:00pm MST on Friday or Saturday and Sunday will be shipped next business day and should arrive within 3-5 business days. (weekends and holidays excluded) ***COVID UPDATE*** We can no longer guarantee delivery dates due to carrier being overwhelmed.